How long should i order ahead?
We prefer you order 5-7 days ahead but no more than 1 month. We might be able to rush the order. Please contact us for rush orders. All cakes are baked freshly on or the day before requested day. However we have limited baking spots per day. You are pre-ordering to secure the spot.
How can i give you my order instruction if I place order online?
Before payment page there is a note section you can type your instructions.
How much is the shipping cost
We send our products by Auspost Express Parcel. The price they charge is around $10/$15 depends on weight. It is more expensive than most courier since it is much faster and also the packaging cost (thermal bag). Cakes are perishable items. We would like your pup to get a fresher cake.
What payment method you accept
Our online shop accept debit/credit cards, and bank transfer.
How do you ship cakes? Will it get damaged?
Please check Shipping page for more information
Do you do delivery in Melbourne?
What's in your cake? Can my pet eat it?
Our cakes are made of human-graded pet-friendly natural ingredients which suitable to pet's diet. Please check ingredient page. Everything includes the decorations are edible. We understand many pups are devourer. For their safety, we make everything on the cake edible (unless specified in the product page).
Why are your cakes small? My dog ate the cake in 5 seconds.
Dog cakes are more condensed than human cake. Animals (including human) have intension of over-eating towards yummy food. Please monitor, control that excited furry kids and always provide plenty of fresh water :).
My cat/dog has sensitive stomach, can he/she eat the cake?
If sudden change of diet will cause upset stomach, then a sudden feeding of a whole cake will cause the same issue. But you can do the same thing as changing diet -- Mix the cake with his/her food and then feed moderate amount. If you have any concern of the ingredients please contact your vet.
Can cats eat your dog cake/treats? vice versa?
Cats are fussy. Most likely they will not like the dog cakes/treats. However our dog products are safe for cats if they actually eat it.
Can human eat your cake?
Technically it is edible to human since it is all human graded ingredients. However, there is no butter, sugar, salt or whipped cream in the cake. It might not taste good under a human standard. Also, our city council requires different license for human food. We are not allowed to say it is edible to human.
What's the cake's shelf life?
3-4 days in the fridge. It is common that fresh food will change looks (fade, turned darker, surface bend) over the time. We recommond to feed asap or at least take photos asap.