FAQs


About Ordering

How long should i order ahead?


We prefer you order 5-7 days ahead but no more than 1 month. We might be able to rush the order. Please contact us for rush orders. All cakes are baked freshly on or the day before requested day. However we have limited baking spots per day. You are pre-ordering to secure the spot.




How can i give you my order instruction if I place order online?


Before payment page there is a note section you can type your instructions.




How much is the shipping cost


We send our products by Auspost Express Parcel. The price they charge is around $10/$15 depends on weight. It is more expensive than most courier since it is much faster and also the packaging cost (thermal bag). Cakes are perishable items. We would like your pup to get a fresher cake.




What payment method you accept


Our online shop accept debit/credit cards, and bank transfer. Our physical shop accept debit/credit cards, cash, wechat payment ,alipay payment.




How do you ship cakes? Will it get damaged?


Please check Shipping page for more information




Do you do delivery in Melbourne?


We do. Please check Delivery page for timing and pricing.





About Product

What's in your cake? Can my pet eat it?


Our cakes are made of human-graded pet-friendly natural ingredients which suitable to pet's diet. Please check ingredient page. Everything includes the decorations are edible. We understand many pups are devourer. For their safety, we make everything on the cake edible (unless specified in the product page).




Why are your cakes small? My dog ate the cake in 5 seconds.


Dog cakes are more condensed than human cake. Animals (including human) have intension of over-eating towards yummy food. Please monitor, control that excited furry kids and always provide plenty of fresh water :).




My cat/dog has sensitive stomach, can he/she eat the cake?


If sudden change of diet will cause upset stomach, then a sudden feeding of a whole cake will cause the same issue. But you can do the same thing as changing diet -- Mix the cake with his/her food and then feed moderate amount. If you have any concern of the ingredients please contact your vet. However if your dog/cat has food allergy/health issues, please let us know before ordering.




Can cats eat your dog cake/treats? vice versa?


Cats are fussy. Most likely they will not like the dog cakes/treats. However our dog products are safe for cats if they actually eat it. All ingredients in the cat cakes/treats are safe for dogs. Dogs will love our cat cake.




Can human eat your cake?


Technically it is edible to human since it is all human graded ingredients. However, there is no butter, sugar, salt or whipped cream in the cake. It might not taste good under a human standard. Also, our city council requires different license for human food. We are not allowed to say it is edible to human.




What's the cake's shelf life?


3-4 days in the fridge. It is common that fresh food will change looks (fade, turned darker, surface bend) over the time. We recommond to feed asap or at least take photos asap. However, the shelf life is affected by all kind of environment aspects, please use discretion when you feed our product to your pet.





364 Spencer St, West Melbourne

info@supawpet.com.au

03 9043 2534

CONNECT WITH US
Pick up only | No open to public
Mon - Wed: 2 - 6:30pm
Thur : by appointment 12 - 6:30pm
Fri - Sat: 2 - 6:30pm
Sun: by appointment btw 2 - 6:30pm

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Prices listed are in AUD. Prices and specifications are subject to change without notice. E&OE.