FAQs


About Ordering

How long should i order ahead?


Our online store allows pre-ordering up to 30 days ahead. If you can't select certain date within a month it means we are fully booked that date. For rush order required by tomorrow (cut off at 6pm today), there is $18 fee automaticlly applied into shopping cart. We suggest customer to place order 1-2 weeks ahead especially Friday or the date before public holiday.




How can i give you my order instruction if I place order online?


Before payment page there is a note section you can type your instructions.




How much is the shipping cost


We have 2 type of shipping. ① Shipping by parcel. If your order does not contain any cake or cat grass, it can be delivered by parcel within australia. Cost $6 within Melbourne or $10 for major cities; Free shipping for order over $60 within Melbourne or $90 for major cities. ② Within Great Melbourne we have worked with third party delivery company which deliver the order to you on the required date. The fees are $7.9-$41.9 depends distance. You can check fees by postcode at https://www.supawpet.com.au/delivery





About Product

What's in your cake? Can my pet eat it?


Our cakes are made of human-graded pet-friendly natural ingredients which suitable to pet's diet. Please check ingredient page. Everything includes the decorations are edible. We understand many pups are devourer. For their safety, we make everything on the cake edible (unless specified in the product page).




Why are your cakes small? My dog ate the cake in 5 seconds.


Dog cakes are more condensed than human cake. Animals (including human) have intension of over-eating towards yummy food. Please monitor, control that excited furry kids and always provide plenty of fresh water :).




My cat/dog has special diet requirement/sensitive stomach, can he/she eat the cake?


If sudden change of diet will cause upset stomach, then a sudden feeding of a whole cake will cause the same issue. But you can do the same thing as changing diet -- Mix the cake with his/her food and then feed moderate amount. If you have any concern of the ingredients please contact your vet. However if your dog/cat has food allergy/health issues, please let us know before ordering. We can try to cater for certain food intorlerance. Please contact us ahead.




Can cats eat your dog cake/treats? vice versa?


Cats are fussy. Most likely they will not like the dog cakes/treats. However our dog products are safe for cats if they actually eat it. All ingredients in the cat cakes/treats are safe for dogs. Dogs will love our cat cake.




Can human eat your cake?


Technically it is edible to human since it is all human graded ingredients. However, there is no butter, sugar, salt or whipped cream in the cake. It might not taste good under a human standard. Also, our city council requires different license for human food. We are not allowed to say it is edible to human.




What's the cake's shelf life?


3-4 days in the fridge. It is common that fresh food will change looks (fade, turned darker, surface bend) over the time. We recommond to feed asap or at least take photos asap. However, the shelf life is affected by all kind of environment aspects, please use discretion when you feed our product to your pet.





364 Spencer St, West Melbourne

info@supawpet.com.au

03 9043 2534

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This store is run by a night owl :)
Mon - Wed: 1- 6pm  Fri - Sat: 1 - 6pm
Thur & Sun: Depend on mood. You are welcome to make appointment between 1 - 6pm.

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Prices listed are in AUD. Prices and specifications are subject to change without notice. E&OE.