Auspost Express Parcel
Guaranteed! Full Refund for Cake Late/Damaged
Our signature Dog Portrait Cake and a few other dog cakes can be sent to Australian Major city by express parcel.
Some dog cake and all cat cake are too fragile. We have put "No Parcel Shipping" in the title.
Please pre-order 1-2 weeks ahead. We need a lot of time to make the cake topper and 2 consecutive business days on the way.
The cake base and the cake toppers (the decoration part) will be packed separately. It is very easy to assemble without a tool. There is a cake assemble instruction sheet in the box. The cake base is vacuum packed, there might be minor defects present such as tiny wrinkles on the sides. A perfectionist might wanna consider to pick up in-person.
The cake base is perishable. It has to be sent by express parcel arriving in 2 days. We do not wanna leave the parcel in the post office over the weekend (might turn bad). Therefore we will only send out the parcel on Monday, Tuesday, Wednesday (except holiday).
Please use an address located inside Auspost Express Network. Outside the AEN, such as Northern Territory, We can still send out the cake but won't be able to provide a guarantee.
We have sent hundreds of dog cakes to different cities. None of the cake broke. However, there is a small chance Auspost will be late( will be refunded)
Shipping cost usually around $10-$15.
We will refund you the cake paid price+shipping cost if there is any lost/delay/damage during shipment. This cost is fully paid by us, not the insurance company (no one covers perishable items). Please understand there are certain situations we do not cover :
1. Incorrect address or postcode.
2. Address outside the Auspost Express Network.
3. No one at the address to receive the parcel.
4. The Guarantee is only applied to Express Post
Minor wrinkles on the side are normal, they do not count as damage.
The parcel will be labelled "ATL" or "safe drop" which indicates the post person to leave somewhere safe when no one's home, so you do not need to wait until the second day to collect it from Post Office. However, it is the post person's discretion to safe drop or brings it back to the post office. 🐳 They sometimes are very bossy.