Auspost Express Parcel

Guaranteed! Full Refund for Cake Late/Damaged

Cake base and the cake toppers (the decoration part) will be packed separately. It is very easy to assemble without tool.  There is a cake assemble instruction sheet in the box.  The cake base is vacuum packed, there might be minor defects present such as tiny wrinkles on the sides.  Perfectionist might wanna consider to pick up in-person.

​Cake base is perishable. It has to be sent by express parcel arriving in 2 days.  We do not wanna leave the parcel in the post office over the weekend (might turn bad). Therefore we will only send out the parcel on Monday, Tuesday, Wednesday (except holiday) .

Please pre-order 1-2 weeks ahead.  We need a lot of time to make the cake topper and 2 consecutive business days on the way. 

Please use an address located inside Auspost Express Network.  Outside the AEN, such as Northern Territory, We can still sent out the cake but won't be able to provide guarantee.

 

We have sent hundreds of dog cakes to different cities. None of the cake broke. However there is small chance Auspost will be late( will be refunded) 

Shipping cost usually around $10-$15.

Guarantee Exceptions

We will refund you the cake paid price+shipping cost if there is any lost/delay/damage during shipment. This cost is fully paid by us, not insurance company (no one covers perishable items). Please understand there are certain situations we do not cover:

1. Incorrect address or post code.

2. Address outside the Auspost Express Network.

3. No one at the address to receive parcel.

4. The Guarantee is only applied to Express Post 

 

Minor wrinkles on the side are normal, they do not count as damage.

Parcel will be labeled "ATL" or "safe drop" which indicates the post person to leave somewhere safe when no one's home, so you do not need to wait until second day to collect it from Post Office.  However it is post person's discretion to safe drop or bring back to the post office. 🐳 They sometimes are very bossy.

CONNECT WITH US
Information

364 Spencer St, West Melbourne

info@supawpet.com.au

Mon - Wed: 2-7PM
Thur : CLOSED
Fri - Sat: 2-7PM
Sun: Contact us to double check

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Prices listed are in AUD. Prices and specifications are subject to change without notice. E&OE.