No refund/exchange/return for any subjective reasons such as does not look like my pet, not what i expected, change of mind, pet does not eat it etc..
We will refund any faulty/broken items. If you have received a faulty/broken items. Please contact with your order number in 5 business days. We will issue full refund back to the original payment.
All our products are not intended for human consumption.
All our products are made in a home environment which may present to all kind all allergens such as nuts, egg, dairy, meat etc.
Please feed moderate amount and always monitor your pets when feeding and also provides fresh water.
Our Dog Cake contains eggshell (for calcium intake) and presents black spots (chia seeds for omega 3&6)
We only use vegetable to colour our product. The colour are heavily affected by the vegetable itself and environment. The colour might be slightly different each batch. We cannot guarantee the colour will be exactly like the photos. We use food grade bamboo charcoal for black colour. It will help intestine detox and won't be absorbed. If your cake has large area of black/grey colour (i.e. black dog/cat portrait), it is normal the second day your pet will have black poop.
All of products are natural without artificial flavour or lure agent. We would like to provide healthy food for fur friend thus there is no guarantee that everyone will likes it. Generally healthy food taste worse than junk food.
The Best Before Date are general guide however products might be affect by all kind of environmental aspects. We suggest you to use discretion when feeding to your pets. If smell rancid or any mold present please do not feed.
Please allows imperfection for all handmade items.
Please be aware that sometime shipping company will lost/delay/damage parcels. This is out of our control. We refund customers the cake price+postage but we won't be able to compensate for the disappointed party guests or unsatisfied fur kids etc...
Ingredients/recipes/prices/opening hours/ are subject to change without notice.