1. Product Disclaimer

All our cakes and treats are made from fresh, pet-friendly ingredients suitable for dogs and/or cats. However, every pet is unique, and we recommend consulting your vet if your pet has any allergies or dietary restrictions. Supaw Pet Bakery is not responsible for any adverse reactions caused by food sensitivities or allergies.

2. Portrait Cake Disclaimer

Portrait cakes are hand-decorated based on the photo provided. While we aim to capture your pet’s likeness, the result may vary due to design limitations. We do not guarantee an exact match.

3. Order & Pickup

Orders must be placed at least 48 hours in advance unless otherwise specified.

Pre-order is required for custom cakes.

Orders not picked up on the selected date may be discarded after 24 hours. Refunds will not be provided.

4. Delivery

Delivery is available within our designated delivery zones. Fees apply based on distance.

We partner with third-party couriers for deliveries. Once the order leaves our store, we are not responsible for delays or damage in transit.

5. Refunds & Cancellations

Due to the perishable nature of our products, we do not offer refunds for change of mind or late pickups.

Cancellations made with less than 48 hours' notice will not be eligible for a refund.

If you are unsatisfied with the product, please contact us within 24 hours of receiving the item with supporting photos.

At Supaw Pet Bakery, we value your privacy and are committed to protecting your personal information. This Privacy Notice outlines how we collect, use, and safeguard the information you share with us.

1. Information We Collect

We collect personal information when you:

Place an order (name, contact details, delivery address)

Subscribe to our newsletter or referral program

Interact with us via social media, email, or website

Participate in promotions or customer surveys

2. How We Use Your Information

We use your information to:

Process and deliver your orders

Communicate important updates about your order

Send marketing updates or promotional offers (only if you opt-in)

Improve our products and services based on customer feedback

Comply with legal obligations

3. Third-Party Sharing

We only share your information when necessary to:

Fulfill your delivery with third-party couriers

Process payments securely via trusted payment providers

Run referral or loyalty programs through our affiliate platforms
We do not sell your personal information to any third parties.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely and access is limited to authorised personnel only.

5. Cookies & Analytics

Our website may use cookies and third-party analytics tools to enhance your browsing experience and help us understand customer preferences. You can choose to disable cookies in your browser settings.

6. Your Rights

You have the right to:

Access or correct your personal information

Opt-out of marketing communications at any time

Request the removal of your personal data (subject to legal obligations)

For any privacy-related requests, please contact us at: info@supawpet.com.au